Privacy Policy

1. Information We Collect

When you contact us, submit a form, or book a service through our website, we may collect:

• Name and contact information (phone number, email address)
• Service address and ZIP code
• Details about your HVAC service request
• Communication preferences

2. How We Use Your Information

We use your information to:

• Schedule and confirm your HVAC service appointments
• Send appointment reminders and service confirmations
• Follow up on service requests
• Respond to your questions and inquiries
• Send service-related SMS messages and emails (with your consent)

3. SMS & Text Message Communications (TCPA)

If you have provided your mobile phone number and checked the SMS consent box on our forms, you agree to receive text messages (SMS) from LGP Airconditioning regarding your service appointments, confirmations, and reminders.

• Message frequency varies
• Message & data rates may apply
• Reply STOP at any time to opt out of SMS messages
• Reply HELP for help
• We do not sell or share your phone number for third-party marketing

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Our CRM and scheduling software (GoHighLevel) to manage appointments
• Service providers who assist in operating our website and business
• Law enforcement or regulatory authorities when required by law

5. Data Security

We implement appropriate security measures to protect your personal information. However, no method of electronic transmission or storage is 100% secure.

6. Your Rights

You may contact us to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of SMS communications at any time by replying STOP

7. Contact Us

For questions about this Privacy Policy or your personal information, contact us at: